Website:  Grand Taps

Today we bring you a case study with an international flavour. It is an ecommerce site targeting the UK market. Their main product is household taps. They sell a variety of bathroom and kitchen taps to the UK and European markets.

We are going to show you how website design can affect bounce rate.
Bounce rates on the Home Page before the design changes:

• - Paid traffic: 49%
• - Non-paid traffic: 33%
• - Referral traffic: 50%
• - Overall: 46%

Bounce rates on the Home Page after the design changes:

• - Paid traffic: 13%
• - Non-paid traffic: 11%
• - Referral traffic: 29%
• - Overall: 14%

Below is a graph of the overall bounce rate. You can see a noticeable drop on the 24th February when the new design was implemented.

In the image below we have a before and an after image. The original design had a long list of every product offered shown on the home page. We changed this from products to categories. The photos were changed from a plain photo of the tap to one of the product being used in real life. The goal was to make the product more appealing to the visitor.

Why a low bounce rate is good?

1. 1) It is good for Google optimisation because Google compares websites within the same industry. So if website A has a lower bounce rate than website B, website A will have a better chance of achieving higher rankings than website B (however a low bounce rate alone will not get a website to #1 for a particular keyword/phrase, the bounce rate is just one of many factors influencing SEO).
2. 2) A website increases the chance of a conversion, be it an online sale or just an email.

All websites need to be managed and continuously tested to increase it’s chances of creating a sale, especially now in an economic downturn. There are many tools one can use, in this case study we only used two. They were Google Analytics and a Heatmap. Another very good tool is Google Website Optimizer.

If you have any questions regarding Conversion Marketing please drop the IDS team an email.

- Post brought to you in association with WebGrowth

We bring you our first case study of 2009, we uncover the processes needed to increase Organic traffic and conversion rates, which increase a website’s return on investment (ROI).Website: www.christiandating.co.za. The search engine optimisation and conversion marketing campaign ran for 6 months. When we first began the Pay per Click (PPC) campaign, it had a low Return On investment (ROI).

l        66% of the traffic with a bounce rate of 54%.

l        Direct traffic was 21%.

l        Organic traffic (achieving incoming links naturally) was only 7%.

The goal was to decrease Pay per Click (lower costs) and increase organic traffic, subsequently increasing the Return on Investment on the marketing budget.

How did we do this?  We focused on on-site optimisation and user experience.

On-site optimisation was all about:

l        Choosing the correct keywords in the title tag,

l        meta description and,

l        alt tags

They were inserted into the correct positions so as to get the correct keyword density, focusing on the highly competitive keywords but also not forgetting about the less competitive, long tail keywords.

We changed the domain name from www.bornagaindating.co.za to www.christiandating.co.za to target the appropriate keywords.  To pass on the link juice a 301 redirect was used for bornagaindating.co.za, which gave a slight boost in page strength to christiandating.co.za.  The 301 redirect forwarded both traffic and search  bots to christiandating.co.za.

The original design template was blue colour-based.  However, we made a bold move to a red template.  For an online dating website to become successful it needs to be filled with love so naturally we chose to use red, the colour of love.  The new warmer, less busy, slick lined template encouraged visitors to come back.

l        The percentage of new visitors to the site dropped from 65% to 26%.
This may be recognised as a poor ratio but in a niche market it showed that people now wanted to come back for a revisit.

l        Returning visitors grew from 35% to 74%.

l        The average time spent on website went from 6.5min to 10.1min.

l        The average amount of pages per visit went from 8.3 pages per visit to 13.2 pages per visit.

l        Organic traffic increased from 7% to 46%.

l        Pay per Click traffic decreased from 66% to 2%.

l        Direct traffic increased from 21% to 45%, which showed that people were remembering the URL and revisiting the website.

l        Overall bounce rate decreased from 42% to 11%.

l        Overall traffic decreased by 31%

With the bounce rate decreasing from 42% to 11% the traffic level was maintained, even though overall traffic decreased by 31%.  So, why are we happy with this decrease?  Despite the fact that there was a decrease in traffic, the quality of visitors increased. This can be seen with the overall page views, which increased by 9% despite the decrease in traffic.

In maintaining the traffic levels and decreasing the percentage of new visitors, as well as flipping the percentages around for Organic vs Pay per Click traffic, we have succeeded in increasing the Return on Investment for Christiandating’s online marketing campaign.  We have achieved a #1 in Google for “christian dating” searches.

We did this all without having a link building campaign but by relying instead on people wanting to link to you, this is Organic Linking.  In SEO there is much talk about having a link building campaign but if you focus more on on-site optimisation and user experience, Google will still reward you.

If you have any questions regarding how you can increase your website traffic and conversions please contact IDS.

Another value adding service IDS offers is Search Engine Optimisation (SEO) of your website, below we touch on a few important aspects of SEO.

Here is our first SEO review for 2009, we hope that you find it interesting and that you can take the ideas below and implement it in your own website.

Website: Exclusive Villas (http://www.exclusivevillas.co.za).

At first glance this website looks as if it’s in good shape from a SEO perspective.  However, this site is a good example of the importance of the little things.

Let’s have a look at the basics of SEO:
1) Title tags
2) Meta tags
3) URL structure
4) Content
5) Incoming links

On-site Optimisation factors

1) Title tags (click here if you don’t know what a title tag is); for most part the title tags are ok.  Each title tag is different, focusing on a specific keyword per page.  The selected keywords though are short in length and aren’t what we call long-tail keywords.  A good start is focusing on the region of which a website offers it’s services.  In this case it is Cape Town, so inserting the keyword ‘Cape Town’ in every title tag is more important than the website name.  Having ‘Exclusive Villas’ in the domain name should be enough to optimise for keyword ‘exclusive villas’, so there is no need to insert it into the title tag.

2) Meta tags (click here if you don’t know what a meta tag is) are devaluing the website, namely meta descriptions. They can play an important role in telling search engines the importance of certain keywords within each web page.  The content in some of the Meta Descriptions is duplicated from the page content.

3) The importance of URL structure is important especially when focusing on highly competitive keywords.  Exclusive Villas have implemented dynamic URLs which is not good for SEO.  A dynamic URL looks like this: /Villa_Display.asp?parentseq=3, a SEO friendly URL looks like this: /boutique-hotels.asp.  A good idea is to study your competitors, do they have SEO friendly URLs?  If so, then you are losing out even if you have a higher Page Rank than them and in this case it holds true for Exclusive Villas.  They have a PR of 5 but their competitors have PR’s of 2 and 1…  ISAPI Rewrite needs to be implemented for asp (provided the server is IIS).

Caution: If you’re considering rewriting your URLs, make sure a SEO walks you through this and that every legacy URL is 301-redirected to the new URL. This is very important! Don’t just rewrite the URLs just because I said so. Every Web site is unique. If you’re already enjoying solid rankings and traffic, you may want to leave it well enough alone.

4) Immediately when I look at the content of the site I can see a line of text at the top and at the bottom of each web page.  This will be seen by major search engines as spamming, especially as it is a <h1> tag.  It is good SEO practice to make a web page look as if the page is not optimised… this sounds strange but true!  I have no doubt that the site is being penalised because of these spammy words on each web page.  It would be a better idea to focus these keywords in the title tag, meta description and once or twice in the viewable content, making it as natural and flowing as possible.  I have worked with sites with no <h1> tags (click here if you don’t know what a <h1> tag is) and they still receive high rankings, although <h1> tags are important, it is not the be all and end all of on-site optimisation.

Off-site Optimisation factors

5) The incoming links to Exclusive Villas are generally very good, case in point, they have a PR of 5.  As we can always improve SEO and a website is never perfect, I would suggest looking at anchor text (click here if you don’t know what anchor text is) and analysing where the links are coming from.  The more incoming links a website can achieve which relates to their website the better.  Anchor text should focus on keywords which they want to target i.e. ‘villa rentals cape town’.

If Exclusive Villas implement these changes it will be interesting to see how it will affect their traffic.  Although no one can guarantee an increase in traffic after optimising a site (not even Google themselves), if done correctly I can confidently say that these little tweaks will make a world of difference to their targeted traffic resulting in more leads and more sales.